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Reporting a Problem in MEDx
The optimum method of reporting a Problem with MEDx is to use the on-line
"Problem Report" found in the Main Window File menu.
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From the MEDx main window select "File"
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Select "Problem Report"
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A window will pop up with text fields to fill out
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After filling out the fields, select the "Send"
button
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The Problem Report will automatically be forwarded to the appropriate
parties.
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A confirmation note will be delivered to you with a Problem Report
reference number assigned.
If the user is unable to use the problem reporting feature under MEDx,
a standalone version of the "Problem Report" program is available.
- From the directory $PXHOME/bin enter the command
addnote -gui
- Assuming the environment variable PXHOME is set correctly, typing
addnote will present the user with the same "Problem Report"
form as using "File/Problem Report" from the MEDx main
window.
Note: It is essential that the PXHOME environment variable be set, as
addnote determines mail adresses and other site specific information
from an addnote configuration file in the $PXHOME/bin directory.
You can also email Customer Support at medxsupport@medicalnumerics.com
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